What is our Contact Information?
We can be reach by email at firstname.lastname@example.org 24/7
Which payment methods do you accept?
All payments are processed through Shopify Payments and Sezzle. All major credit cards and debit cards are accepted.
What is your exchange/return policy?
We do not honor refunds or exchanges. All sales are final. Orders can be cancelled within 5 hours after placing your order.
Can I color/dye my bundles?
Yes! You can color and/or bleach your Beauty Bundles by Beholder EL bundles. Please use caution when altering the color on your own. If you are uncertain of how to dye the hair, please visit a license professional hair stylist. We are not responsible for any problems which occur during coloring.
Should I wash my bundles before installation?
We do recommend shampooing and conditioning your bundles prior to installation.
What is the best way to take care of my bundles?
Wash weekly, air dry, tie it up or wrap it at night.
Are Beauty Bundles by Beholder EL true to length?
Yes our hair is true to length!
What color will my bundles come in?
Our bundles are a 100% Virgin, color will vary with each bundle. Our bundles ( excluding #TheBalieeBodyWave and #TheElleStraight ) will come in a natural black to natural brown color.
How many ounces are our hair?
Our bundles are approximately 3.5 – 4 ounces per bundle.
How many bundles do I need to install a full head of extensions?
If you are installing anything over 18″, we recommend buying 3-4 bundles for a full head of extensions.
If you’re purchasing clip in extensions, we recommend 2 sets for a full look. Clip in extensions are hand made and take 5-7 business days to complete.
When will I receive my order?
( REGULAR NONE SALE ORDERS)
You will receive your order within 3-5 business days after your order has been processed, all orders are processed within 24-48 hours (not including weekends) or less if shipping in the USA.
All international orders take about 48 hours (not including weekends) to process after your order has been processed shipping is 3-5 business days.
( SALE ORDERS)
Sale orders are processed within 3-5 business days (not including weekends) due to volume ( this does not include shipping time ) After your order has been processed shipping is 3-5 business days.
Please note all receipts are emailed.
How can I track my order?
You will receive your tracking number via email from email@example.com. You can track your package directly from the email that was sent.
Once your shipment is with USPS we are no longer in control of shipping. If an issue arises please contact USPS directly. We are not responsible for lost packages.
How much is shipping?
$12.00 via USPS
How much is international shipping?
$50.00 via USPS.
Will my order be shipped to the address I entered on the website?
Your order will be shipped to your confirmed billing address. Your shipping address and billing address must be the same.
Does my order come with shipping confirmation?
Yes, and all orders must be signed for.
How do I know my order was successfully received?
After payment, you will receive a receipt and order confirmation email from firstname.lastname@example.org. If you do not receive this email there is a chance your order was not successfully submitted.
I received my tracking number, but the system does not display any information, what should I do?
USPS updates their system every 24 hours. If you do not see an update with delivery information within 48 hours of receiving your tracking number please contact us.